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[FTUForum.com] [UDEMY] Salesforce Service Cloud Consultant Certification Course [FTU]
magnet:?xt=urn:btih:701dfff27f64be941d92e694fe4c0b15fcc20901&dn=[FTUForum.com] [UDEMY] Salesforce Service Cloud Consultant Certification Course [FTU]
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701dfff27f64be941d92e694fe4c0b15fcc20901
infohash:
105
文件数量
1.94 GB
文件大小
2021-3-12 21:18
创建日期
2024-6-20 03:55
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FTUForum
com
UDEMY
Salesforce
Service
Cloud
Consultant
Certification
Course
FTU
10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 9.93 MB
11. Next Steps/1. Next Steps Introduction.mp4 2.95 MB
11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 11.04 MB
11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 38.69 MB
11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 59.52 MB
11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 9.7 MB
1. Introduction and Getting Started/1. Getting Started Introduction.mp4 28.63 MB
1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 18.05 MB
1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4 16.59 MB
1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 17.22 MB
1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 9.1 MB
2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 11.46 MB
2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 4.61 MB
2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 16.3 MB
2. Industry Knowledge/3. Contact Center KPIs.mp4 15.9 MB
2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 7.46 MB
2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 14.79 MB
2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 5.89 MB
2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 10.75 MB
2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 18.77 MB
2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 8.53 MB
3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 4.25 MB
3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 43.04 MB
3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 15.2 MB
4. Service Cloud Solution Design/10. Service Console Macros.mp4 30.85 MB
4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 39.62 MB
4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 18.45 MB
4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 9.66 MB
4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 2.64 MB
4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 17.59 MB
4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 9.66 MB
4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 21.41 MB
4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 13.16 MB
4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4 44.28 MB
4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4 31.73 MB
4. Service Cloud Solution Design/8. Service Console Custom Components.mp4 21.6 MB
4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4 5.95 MB
5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4 20.38 MB
5. Knowledge Management/11. Exam Guide Sample Question #5.mp4 6.88 MB
5. Knowledge Management/1. Knowledge Management Introduction.mp4 2.6 MB
5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4 31.82 MB
5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4 25.74 MB
5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4 22.1 MB
5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4 20.21 MB
5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4 24.11 MB
5. Knowledge Management/7. Knowledge Publishing Workflow.mp4 28.43 MB
5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4 10.5 MB
5. Knowledge Management/9. Knowledge vs. Solutions.mp4 8.05 MB
6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4 8.19 MB
6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4 6.9 MB
6. Interaction Channels/12. Creating Live Agent Skills.mp4 7.16 MB
6. Interaction Channels/13. Creating Live Agent Configurations.mp4 19.49 MB
6. Interaction Channels/14. Creating Live Agent Deployments.mp4 4.53 MB
6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4 6.38 MB
6. Interaction Channels/16. Creating Chat Buttons.mp4 25.33 MB
6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4 6.08 MB
6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4 16.23 MB
6. Interaction Channels/19. Social Media Interaction Channel.mp4 23.27 MB
6. Interaction Channels/1. Interaction Channels Introduction.mp4 9.1 MB
6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4 16.58 MB
6. Interaction Channels/21. Exam Guide Sample Question #4.mp4 4.62 MB
6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4 30.92 MB
6. Interaction Channels/23. Case Feed Configuration and Customization.mp4 28.25 MB
6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4 19.76 MB
6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4 21.61 MB
6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4 19.47 MB
6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4 23.77 MB
6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4 27.49 MB
6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4 27.37 MB
6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4 11.12 MB
6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4 8.4 MB
6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4 8.55 MB
6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4 6.36 MB
6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4 26.41 MB
6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4 20.55 MB
6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4 12.04 MB
6. Interaction Channels/9. Web Interaction Channel.mp4 17.31 MB
7. Case Management/10. Creating Omni-Channel Permission Sets.mp4 7.69 MB
7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4 13.62 MB
7. Case Management/12. Adding Sidebar Components to the Service Console.mp4 18.87 MB
7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4 13.21 MB
7. Case Management/14. Case Escalation Design Considerations.mp4 27.39 MB
7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4 37.94 MB
7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4 22.58 MB
7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4 75.95 MB
7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4 23.97 MB
7. Case Management/19. Field Service Lightning.mp4 43.08 MB
7. Case Management/1. Case Management Introduction.mp4 3.74 MB
7. Case Management/20. Final Live Agent Configurations.mp4 13.35 MB
7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4 57.34 MB
7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4 76.29 MB
7. Case Management/2. Designing a Case Management Solution.mp4 5.57 MB
7. Case Management/3. Case Creation Design Considerations.mp4 6.89 MB
7. Case Management/4. Case Queues Configuration.mp4 21.02 MB
7. Case Management/5. Case Assignment Design Considerations.mp4 46.19 MB
7. Case Management/6. OmniChannel for Routing of Cases.mp4 8.69 MB
7. Case Management/7. Creating Service Channels for Omni-Channel.mp4 18.51 MB
7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4 22.03 MB
7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4 5.68 MB
8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4 3.88 MB
8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4 11.9 MB
8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4 18.7 MB
9. Integration and Data Management/1. Integration and Data Management Introduction.mp4 4.26 MB
9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4 7.78 MB
9. Integration and Data Management/3. Contact Center Integration Patterns.mp4 42.56 MB
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