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[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep
magnet:?xt=urn:btih:1fc7c69a22211ee89765cd9574d7579e802c8c39&dn=[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep
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1fc7c69a22211ee89765cd9574d7579e802c8c39
infohash:
50
文件数量
654.44 MB
文件大小
2021-2-21 09:10
创建日期
2024-7-15 21:17
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FreeCourseSite
com
Udemy
-
Salesforce
Certification
Service
Cloud
Rapid
Exam
Prep
1. Getting Started with Rapid Exam Prep/1. Introduction.mp4 18.11 MB
10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.mp4 15.86 MB
10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp4 10.3 MB
10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp4 11.56 MB
10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.mp4 9.71 MB
10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.mp4 9.34 MB
10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.mp4 12.08 MB
2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp4 14.6 MB
2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.mp4 9.3 MB
2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.mp4 12.01 MB
2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp4 6.69 MB
3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.mp4 3.79 MB
3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.mp4 29.21 MB
3. Supplemental Training Industry Knowledge/3. Interaction Channels.mp4 12.85 MB
3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.mp4 8.98 MB
3. Supplemental Training Industry Knowledge/5. Different types of contact centers.mp4 7.69 MB
3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.mp4 16.76 MB
3. Supplemental Training Industry Knowledge/7. Components of a contact center.mp4 16.64 MB
4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.mp4 14.41 MB
4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.mp4 11.81 MB
4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.mp4 15.14 MB
4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.mp4 11.95 MB
4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.mp4 25.23 MB
4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.mp4 12.9 MB
4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.mp4 9.99 MB
4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.mp4 7.83 MB
4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.mp4 18.08 MB
5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp4 11.52 MB
5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp4 21.01 MB
5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp4 12.35 MB
5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp4 20.25 MB
5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp4 19.21 MB
6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.mp4 11.87 MB
6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.mp4 10.35 MB
6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.mp4 11.99 MB
6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp4 8.63 MB
6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp4 11.89 MB
6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.mp4 8.44 MB
7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp4 13.46 MB
7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp4 16.77 MB
7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.mp4 7.81 MB
7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp4 12.27 MB
7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp4 14.25 MB
8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.mp4 16.29 MB
8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.mp4 8.26 MB
8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.mp4 13.73 MB
8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.mp4 10.34 MB
9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp4 15.72 MB
9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp4 9.11 MB
9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp4 16.12 MB
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